3 4 Page Mhafp 5068 Capella University Effective
Write a 3–4 page executive summary outlining a recommended strategy for ongoing communications with HIM system end users and vendors.
Note: Each assessment in this course is supported by the work you have completed in previous assessments. Therefore, complete the assessments in the order they are presented.
Given that health information systems are very complex, today’s health care leaders need to have the communication skills to ensure employees and end users are utilizing technology efficiently. Today’s health care leaders must also have a strong understanding of how to develop positive working relationships with vendors and other external stakeholders related to their HIM systems. Often, the vendors provide support, training, and other involvement with an organization’s health information systems. Some health organizations are said to be extremely dependent on their vendors. Today’s health care leader has to be successful at ensuring a positive and strong working relationship among managers, vendors, and end users.
This assessment provides an opportunity for you to hone the leadership and problem-solving skills needed for improving communication with vendors and end users to ensure that technology has a positive impact on the organization.
Note: Complete the assessments in this course in the order they are presented.
Before you begin writing your executive summary for this assessment, be sure to complete the following Vila Health simulation. You will use the information gathered from this activity to complete the assessment.
Continue assuming the role of a mid-level operations manager at Vila Health’s main hospital. Your superior has asked you to communicate with the vendor of the organization’s billing software. Several key employees and end users are complaining that the software is frequently updating during busy times and that several bugs in the software are slowing down the billing process or causing the staff to have to frequently restart, causing them to lose work. Your first task is to speak with the end users and get some of the specifics and then to call the vendor’s account representative to discuss possible solutions. Your superior has cautioned you not to strain relations with this vendor, however, as they have been very accommodating in the past.
After examining the situation in Vila Health
Make sure you write clearly and logically, with correct use of spelling, grammar, punctuation, and mechanics, and correctly format the paper and citations using current APA style.