Develop an Operational Plan

Develop an Operational Plan

Develop an Operational Plan

Develop an Operational Plan

Last updated on September 24th, 2023 at 06:29 pm

ASSESSMENT TASK 1 – Develop an Operational Plan

You are required to develop an Operational plan by choosing any company’s strategic/ business plan

Based on the strategic plan, research and collect some organisational information as a background to your plan.

Main Body of the report:

Executive Summary

You will need to provide the overview of the plan by summarizing the key points of an operational plan.

Company Background/ Introduction

Give a brief background of the company that you have selected. Write about what type of business (eg. Cafe, restaurant, retail shop, IT consultancy, etc) and how big the company is in terms of its departments, employee size, branches etc). Describe

Company Stakeholders:

  • Identified and list key stakeholders
  • Consultation process
  • Approval

Operational Goals and Expected outcomes:

List out the company goals and objectives related to the operations of organisation not the long-term goals and the result expected outcomes.

Action Plan

Convert Strategy to action, implementation of strategy.For each action you should identify:

  • The time-frame and priorities for each action.
  • The people who will be responsible for undertaking each action.
  • Specific performance indicators to help you determine in the future whether your business has succeeded in achieving the business goal.

When setting your objectives and KPI’s, it is important to ensure they are practical. To help you do this you can use what is called the “SMART” test. The Smart test ensures that your goals and KPI’s are;

S – Specific

M – Measurable

A – Achievable

R – Realistic

T – Time bound


Department Activity Tasks Person responsible Due Date


Key Performance Indicators (KPIs)

(Both quantitative and qualitative) Follows as above KPIs



Human resource requirement (including training or PD and strategies to address the requirements)

This is to discuss the various skilled people required to achieve the goals if any gaps needs to be filled by proper employee training or employment etc.

Physical and other resources requirement: (including strategies to acquire the resources)

This include physical resources like machinery, tools, equipment’s etc.

Resource conservation/waste management tactics

How operations can minimise waste, save resources and environmental friendly. Sustainability

Budget/cost expectations:

Need to mention on financial budget and cost involved in achieving outcome of organisation.

Key responsibilities including Intellectual Property rights and responsibilities:

If your plan contains any productive idea that your create (invention, trademark, design, brand or even the application of your data), what type of rights your require and what will be its responsibilities.

Please refer to the link below and analyse what type of IP rights you can get for your operational plan

Communication Plan

Aims and Objectives of the communication plan

How will responsibilities and KPIs be communicated to the various:

Key stakeholders (Including individuals and teams), key roles, responsibilities and accountabilities of stakeholders

Monitoring and Evaluation

Analyse where monitoring is needed, establish the performance measures and compare actual performance with planned performance

You can use operational monitoring tools explained by your trainer

Contingency Plan

Involves alternative plan in case original plan facing obstacles, can be based on anticipated risks like non availability of raw materials, govt approvals

Event Risk Ranking Probability of Occurrence Solution Person in charge Due Date




Conclude on achieving organisation objectives and goals through operational implementation in an organisation.






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