1. Use a word-processing program, preferably Microsoft Word, to complete the examination.

2. At the top of every page, include your name and student number.

3. Be sure to save your work.

If you do not have access to Microsoft Word, you must properly format your document by clicking Save As, naming it using the student number_exam number format (for example, 12345678_007175), and choosing File Type: Rich Text Format.

This exam must be uploaded as a .doc or .rtf file to be graded electronically. Write a letter of complaint. Follow the rules for A FORMAL LETTER, and use the FULL-BLOCK STYLE.

The complaint may be about anything you wish (such as malfunctioning equipment, poor building maintenance, or disruptive noises from a nearby business). You can base your letter on a true experience, or you can make up all the details you need.

Please note that a form letter or a template cannot be used in constructing your response to question 2. When a form letter or template is used, you are giving little to no thought to wording or formatting, and you are not actually creating your own complaint; you are simply filling in the blanks of someone else’s work. For this reason, a grade of 1% will be issued if a form letter or template is used.